Has anyone recently shipped a firearm to
the manufacturer for warranty work? Specifically, S&W. If so, how long was the turnaround time from shipping back to repair to received back? I know it’s dependent amount of work or complexity of the issue. Just trying to get an overall perspective of what I’m up against.
I have shipped to S&W for warranty work. It was a mostly pleasant, hassle free experience. I was without my firearm for about six weeks from start to finish.
It was several years ago, but I sent in my Smith M&PC in because the night sight vials fell out… Asked them if they could help with the trigger. Took about a week and a half, 2 weeks, I got the gun back with a much better trigger. They replaced the night sights with some that had expired. They offered to have me send it back again, but I did not. Sold it.
So, my experience is it is free, pretty dang fast, they resolved an issue, but sent it back with another issue.
I void the warranty within 30 days of owning the pistol and then I AM the warranty. Other than my collectables I think there are only two handguns I haven’t been inside and they are both revolvers, a Dan Wesson 4" and my Dad’s 41 Magnum Ruger Blackhawk that he carried in Vietnam. Never been a fan of S&W they just have too many moving parts that don’t need to be there to get the job done, JMHO.
Only firearm I sent in was a Kahr in 40 for issues with returning to battery and accuracy. It took a little over a month from leaving my hands to back in my hands. Service communication over the phone was… confusing. The issues seem fixed, but I haven’t put too many rounds through it since it came back.
My favorite EDC is my SCCY CPX-2. I get belittled for carrying it regularly. It’s a “cheap gun.” But allow me to share. I’ve owned it for over 3 years, have shot 2,500+ problem-free rounds through it. It’s been reliable and robust. About two months ago the extractor broke. I called SCCY customer service. They promptly provided an RMA, I shipped the firearm to the factory, and received it back 7 calendar days later. At no cost to myself.
But it gets better. They not only replaced the extractor, but also provided a new barrel, an updated trigger assembly, a new firing pin + spring assembly. The gun feels like a new gun, and the notoriously tough 9-lb trigger is much easier to live with.
So, in my world a one-week turnaround is reasonable. Not sure what other mfg’s are capable of.
Unrelated brothers and sisters, but for me, I learned the hard way, that if my local gun shop offers a reasonable warranty service, I ought buy it. One shop I patronize has this offer:
If I “purchase through them” and “not from an outside company” like Gunbroker per se, then “the shop will order the firearm”, and when it arrives to them, as long as I purchased their warranty, then any future repairs are free, life time, and it only costs me a one time $25 per firearm. “Had to buy the warranty upon purchase of the firearm” (before or at the moment of pick up). I used it before, and it worked well for me. No additional costs at all. I also had the option to send my firearm to the manufacturer under their warranty as well.
Catch is, they only had one shop, but it was near my home. However, I do realize some makers, like S&W, can offer free repair, but I have not used them yet to compare, such as on shipping costs, IDK. So for me, next time, I will ask my shop about their warranties.
I sent a pistol off to Ruger on Monday via 2 day shipping and just got a notification that they are sending it back today (Thursday). So it was likely at their shop for less than a day! Sure hope they fixed it since it was having some significant issues. Perhaps they were common issues so they knew exactly what to replace?
Ruger Mini 14…3 weeks and got a brand new gun.
Mossberg MVP, 5 day turnaround and fixed the first time, second time I sent the trigger, got it sent back denying any issue. TBH, it may have been overtightened screws, but putting a new Timney in was a solution, and I’ve learned to clean that bolt clean to keep from ftf’ing.
NewFrontierArmory…after talking to their gunsmith, I decided my AR wasn’t leaving my sight, and fixed it myself.
Rifle shipped back to manufacturer this morning. Man, it felt like I was dropping off my child somewhere for he first told me. I nearly cried in the parking lot.
6/1 Contacted S&W and received shipping label
6/4 Rifle shipped via FedEx Ground
6/9 Notice of receipt from S&W
6/16 Notice of return shipment from FedEx
6/19 Rifle delivered back to me today
I had a Ruger SP101 that was FUBAR right out of the box. Sent it in. Ruger telephoned me to advise me that there was a multitude of problems with the gun; would they mind if they sent me a new one…which they did. The whole process took about 2-weeks.