Help contacting Gunbroker


DG68

2h

Hi all - I recently encountered an issue that someone else at USCCA might have seen.

I have been buying and selling a few odds and ends on Gunbroker (http://Gunbroker.com) this past month (been a member of the site for years) and last week attempted to update my credit card on the site. My account was placed “under review” and I’ve essentially been locked out of my auctions since then (as well as my profile, buyer/seller contact info, unable to bid or post items etc.).

Spoke to my credit card customer service team this morning and they confirmed it’s not an issue on my side, and that the merchant (i.e. GB) hasn’t confirmed the new payment method.

I’ve been trying to get in touch with GB for a week to no avail, and was a little surprised that there appears to be no active phone numbers that allow you to talk to (or even leave a voicemail for) the folks at GB. Have seen some similar complaints online, although I’m less interested in complaining and more interested in solving this.

Any advice?

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Unfortunately, I have not been able to find a gunbroker phone number. The only other options I’ve used was to message them via facebook, which worked in terms of getting a reply, but that was before this pandemic. Good luck!

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Thanks, I’ll give that a try on FB

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Send email to DealerNetwork@ GunBroker .com

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Thanks - I sent an email to that address, will let you know if I get a response

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Have you used this option? It has been working for me so far:

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Thanks Jerzy. I have sent them about ten messages that way over the past week, and each time referenced my earlier request numbers. Haven’t gotten any responses other than the automatic: “ Your request (#) has been received and is being reviewed by our support staff”

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:grimacing: :face_with_raised_eyebrow:
Looks they follow new standards now (this is from other vendors):
“Due to Covid-19 our staff is working from home and response time may be longer than usual. We apologise for inconvenience”

:tired_face:

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I tried to open an account with Gun Broker a few weeks ago, but ended up with an error that I needed to send them two photos of ID/address confirmation. I sent that in, but didn’t hear back. I followed up a week ago, and still nothing. Finally, after contacting them again yesterday and referencing the previous support numbers, I heard back from them and my account has been opened. So, they are definitely really slow, but still seem to be working through requests. Hope everything gets fixed up soon!

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GunBroker is the place you can find EVERYTHING right now, so no doubt, people are using this site most often than usual. They may be overloaded now…

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@DG68 have you tried buying and selling on armslist.com? …less hassle IMO

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The update here is that I finally got a message back today and they unlocked my account. These guys are slammed with all the buying compounded by work-from-home: solid 7 days for the response, and I really flooded their inbox.

I had two auctions end while I was locked out, however the buyer/seller communication still worked: while I couldn’t post/bid/edit, I could email counterparties to transactions directly.

Thanks for everyone’s responses.

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I just created an account :slight_smile:

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Totally agreed

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Good to hear they opened it. Learn from my mishap: don’t swap out credit cards or make account changes when you have auctions ongoing! Happy bidding. As Jerzy noted, GB is the gateway to plenty of necessities during all this (not so much of an ammo shortage as a cash shortage :slight_smile:

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