Uh boy…here goes…
The pandering will not stop…because that’s that what business does…it panders to it’s customers…it does this in the hope customers identify with them and will frequent them… Pandering to this social justice movement is just the latest fad to pander to…prior to that it was “front line heroes” (re COVID), prior to that it was immigration, prior to that it was Military Veterans, prior to that it was the environment, prior to that it was first responders (from 911).
It’s part of doing business if you’re a national brand (heck sometimes even if you’re not) to stay on the bandwagon of the day in order to attempt to stay relevant.
I’ve come to the point that there’s no need in saying anything in these instances. The manager of the store has nothing to do with the pandering (other than executing what’s been rolled down to him/her from above), so no need to bend the ear of that poor individual who has 100 more important things to worry about including complaints they are actually expected to take action on. Even if they agreed with you there’s nothing they could do. You could write an angry letter/email to corporate and with enough letters, they may change their direction, but with the way the media is portraying all of this that’s very unlikely.
Unfortunately the manager in your case acted in an unprofessional manner, and I might raise that up as a concern to Corp.
I agree that it’s tough to have rationale/logical dialogue these days but we have ownership in that as well in making sure we’re not saying things to alienate or shut the conversation down as well (e.g. using terms like snowflakes etc) and make sure that we’re attacking ideas and not people in our debating. No need to devolve into using their tactics, we need to hold ourselves to the same standard we’re holding them to.
In fact before I engage in a conversation, I aske a few questions first to make sure the person is open to an open conversation and if not, I don’t engage because their is no point and there’s no use in wasting our time in dialogue that won’t result in anything constructive.
That’s all just my opinion…that and $1.25 might get you a cup of coffee at the local gas station.